Pricing exceptions can be sent for orders in the Approval & PO state. In the order details press the flag next to the item needing an exception. Type the correct price and the reason (not mandatory) and press accept. Once all lines that need an exception have been flagged press the PE request button. An email will be generated to your manager with a copy to the user. The PE will flow through the normal approval process and once customer service updated the pricing you will receive a new notification that pricing has arrived and the order will return to the Approval & PO status.