If you are creating a BillDR order and cannot see Hospital, Rep, or Surgeon information in the search -OR- you cannot search on Products in the order review/product entry screen; there could be a problem with a recent data update to your device.
To resolve this problem, please complete the following steps:
1. "Force Close" the MOTION app by double clicking the HOME button and swiping up on the MOTION app.
2. Insure that you can connect to the Internet by opening Safari and going to a webpage (i.e., Google.com or Yahoo.com, etc.)
3. Reopen the application and wait a few minutes (2-4 minutes) for any background data synchronization to complete
If you still cannot see your lookup data in BillDR, please contact support.