Orders sent for pricing can be delayed when you are working offline or have a limited Internet connection. Additionally, even if the order was sent in properly, if you are offline or have limited Internet, the in-app notification and update may not synchronize with the MOTION platform.
To resolve this problem, please insure that your device is on the Internet and make sure that you can reach websites like Google or Yahoo. With some older devices or devices that are experiencing internet coverage, it is also a good idea to turn "airplane mode" on/off at least once and wait a minute or so -- this can sometimes improve internet connections by resetting the WiFi or cellular radio in your device.
If you HAVE received an email that pricing is available for your order AND your device is able to access the internet BUT the pricing is still not showing in the app; please try the following steps to resolve:
1. "Force Close" the MOTION app by double clicking the HOME button and swiping up on the MOTION app.
2. Insure that you can connect to the Internet by opening Safari and going to a webpage (i.e., Google.com or Yahoo.com, etc.)
3. Reopen the application and wait a few minutes (2-4 minutes) for any background data synchronization to complete
If you still cannot see your orders in BillDR, please contact support.
SPECIAL NOTE: If you HAVE NOT received an email about the order or any other communication from customer service about a problem with the order, there could be a delay in customer service in the processing of your order. In this case, you should call customer service determine if they have received the order from the MOTION system.