If you have received an email that your Price Exception is completed in MOTION and the order has not updated in your app, please try the following steps to resolve:
1. "Force Close" the MOTION app by double clicking the HOME button and swiping up on the MOTION app.
2. Insure that you can connect to the Internet by opening Safari and going to a webpage (i.e., Google.com or Yahoo.com, etc.)
3. Reopen the application and wait a few minutes (2-4 minutes) for any background data synchronization to complete
If you have NOT recieved an email about your Price Exception, it may be that the PE Group or Customer Service has not completed processing the PE. In this case, please follow your typical internal process for checking on the PE by communicating with the PE Group, Customer Service, or your PE Approval manager.
If this doesn't solve your issue, please contact support.