FAQs for Manager Users

What is Motion Control?
 Motion Control is the platform where user managers can change the access of users and Customer Service agents can manage orders within BillDr.
Tue, 10 Mar, 2015 at 4:31 PM
What are the User Roles?
The Sales Representative role only gives access the the iPad application. The Customer Service role gives access to the Orders within Motion Control. The...
Tue, 10 Mar, 2015 at 4:32 PM
How do I create a new user?
From the Users section select New User. Enter the users First Name, Last Name, Email Address, and the Role desired. An email will be automatically sent ...
Tue, 10 Mar, 2015 at 4:37 PM
How do I disable a user?
In the Users screen, select the user that you want to change. Select Edit User. From here you can change the account from Active to Locked, or you can D...
Tue, 10 Mar, 2015 at 4:37 PM
How do I change a password for a user?
In the Users screen, select the user that you want to change. Select Edit User. From here you can change the password. Once done select Update User. ...
Tue, 10 Mar, 2015 at 4:38 PM
How do I change a users role?
In the Users screen, select the user that you want to change. Select Edit User. From here you can change the role. Once done select Update User.
Tue, 10 Mar, 2015 at 4:38 PM
How do I create a new user?
Currently it is for individual case management but it is an improvement that can be added in the future.
Tue, 10 Mar, 2015 at 4:39 PM
How do I search for a user?
In the User screen select the cog in the right hand corner. You may enter any or all of the following information that you have: First Name, Last Name, E...
Tue, 10 Mar, 2015 at 4:39 PM
How do I sort users in the User List?
In the User screen you can select the Last Name, Email Address, or Create Date buttons and list will be sorted.
Tue, 10 Mar, 2015 at 4:40 PM
How do I sort orders in the Order List?
In the Order List an agent may select ID, Date of Surgery, Rep UCN, or Rep Name and the list will be sorted by that criteria.
Tue, 10 Mar, 2015 at 4:40 PM