When a rep completes an order in Motion and send it, it will go to the Customer Service department as an email. That email will contain a link to the order screen in Motion Control. From there the agent can manually place the order as they normally would using the information on the screen or they may use the screen scrape technology if it is installed on the machine. Once the order is placed the Customer Service agent will type or scrape the pricing and order number into Motion Connect and press the Submit button. Once each legacy companies order is complete (if applicable) the agent will press the Pricing Completed- Send to Rep button.
How do I place an order? Print
Created by: Amanda Thrash
Modified on: Tue, 10 Mar, 2015 at 4:43 PM
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