FAQs for Customer Service Users
Motion Control is the platform where user managers can change the access of users and Customer Service agents can manage orders within BillDr.
Tue, 10 Mar, 2015 at 4:42 PM
Motion Connect is the screen scrape technology that will connect Motion Control and the respective SAP or AS400 system for easier placement of order within ...
Tue, 10 Mar, 2015 at 4:43 PM
When a rep completes an order in Motion and send it, it will go to the Customer Service department as an email. That email will contain a link to the order...
Tue, 10 Mar, 2015 at 4:43 PM
Similar to placing an order the Customer Service department will receive an email stating that a PO is ready to be applied with a link embedded in the email...
Tue, 10 Mar, 2015 at 4:43 PM
Once the Customer Service agent presses the Pricing Completed- Send to Rep button the pricing and order number will be pushed to the rep’s app and they will...
Tue, 10 Mar, 2015 at 4:44 PM
In the Order List an agent may select ID, Date of Surgery, Rep UCN, or Rep Name and the list will be sorted by that criteria.
Tue, 10 Mar, 2015 at 4:44 PM
The current business PE process has not changed. The Customer Service department will receive the approved PE information from the PE group and they will...
Tue, 10 Mar, 2015 at 4:45 PM
The Customer Service agent can open Motion Control and in the orders section, select the cog in the right hand corner. The order can be search by any or al...
Tue, 10 Mar, 2015 at 4:45 PM